Help please

amirhusenjihad
Contributor
Contributor

Sorry, we couldn’t confirm it’s you

 

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PayPal_JonK
Moderator
Moderator

Hello @amirhusenjihad,

Welcome to the PayPal Community! I'm sorry to hear you're running into an error on your account. It looks like what you're running into may be a security check of some kind. PayPal may ask you to confirm your identity to ensure you’re the one authorizing activity in your PayPal account. You may also encounter this as a security precaution if PayPal sees new or unusual activity, such as logging in to your PayPal account from a new device or from a different location. You can help avoid these checks by keeping your PayPal information accurate and up to date such as your current address, phone number, or your most recent financial info.

If you're still running into issues please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page. 

Good luck!

 - Jon K


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