Going from business to nonprofit account...

ParentConnect
Contributor
Contributor

Hello!

 

Had a PayPal account for years with our organization which is nonprofit.

Wanted to ask what is the best way to transition to a nonprofit PayPal account, please?

Tried to change our email from .com to .org and was told "This is your primary email. Sorry, you cannot edit it".

It seems I need first to apply for nonprofit with PayPal, then create a new account and cancel our current account?

A whole process, ugh...

 

Thank you, Parent Connect ;-)))

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1 REPLY 1

PayPal_Randy
Moderator
Moderator

@ParentConnect,

 

Thanks for reaching out to the Community!

 

If you're unable to confirm your charity's PayPal account, I recommend contacting our customer service teams for further assistance with setting up a nonprofit account. You can click 'Contact Us' at the bottom of any of our pages, or you can contact us on Twitter (https://twitter.com/askpaypal) or Facebook (https://www.facebook.com/PayPal). We would be happy to take a look at what options might be available to you.

 

- Randy

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