Email sent to removed email address

a_i_machine
Contributor
Contributor

Updated email by adding address X and removed address Y from the Paypal settings (I confirmed the new address). I am still receiving email to the Y address but in the email it states "This email was sent to X". There is something broken in their marketing mailing system. How can I convince Paypal to stop sending email to an address that is not linked to Paypal anymore, or who can I contact to fix this? Thank you

Login to Me Too
2 REPLIES 2

Paypal_Ashley1
Moderator
Moderator

Hello @a_i_machine

Thank you so much for taking time out of your day to post within our PayPal Community. 

I understand you have recently updated your email address within the PayPal account but continue to receive notices to the old address. I know this can be a frustrating and concerning situation. Please allow at least 24 hours for the email change to take place. You may also want to verify your emails are not being forwarded automatically within your inbox to the other address. Should the issue persist, please contact our specialists for assistance. You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message. 

Thank you!

 

- Ashley


If you find this or any other post was useful or helpful, feel free to make our community better by giving kudos or accepting it as a solution.
Login to Me Too

a_i_machine
Contributor
Contributor

The new mail arrived over a week after changing the email address. I will contact the links you suggested if another email arrives.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.