Hi there @Help70,
Welcome to the PayPal Community Forum!
I understand you would like to close your PayPal account. Here are steps on how to close your account: How do I close my PayPal account?
Generally, there are three reasons why you may see an error while attempting to close your account:
1. You have an outstanding positive or negative balance.
2. You have an account limitation. Any limitations will need to be resolved before an account can be closed: How do I remove a limitation from my account? (paypal.com)
3. You have an ongoing PayPal dispute or claim. You will see any cases on your PayPal Resolution Center: What is the Resolution Center? (paypal.com)
If there's a chance that you might want to use PayPal in the future, it's a good idea to keep your account open. There's no fee to keep your account open. If you are new to PayPal and wish to continue using PayPal, here is a helpful guide on how PayPal works: Getting started with PayPal.
I hope this helps. Have a nice day.
Rebecca
