Confirm identity per application (disappeared)

[Ricardoejanete]

Good evening, when I log in to my account, I have to confirm my identity. But the option to confirm my identity per application disappeared. Does anyone know where I can reactivate that option?

[Mujahid7]

Hi @Ricardoejanete 

Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some restrictions on your account functionality. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24-48 hours.

If you're still running into issues after that, please feel free reach out to our Customer Support teams by clicking 'Contact' at the bottom of any PayPal page. 

I hope that helps! 

- Mujahid