Charity in Uganda

[evanbirkhead]

I am setting up a Paypal account for a charity that is based in Uganda. The application allows for Uganda phone numbers, but not for a Uganda mailing address or non-profit license number. Can you please advise my best course of action?

Thank you!

[kernowlass · Accepted solution]

@evanbirkhead 

The option to receive Paypal payments is sadly not available in Uganda.
You can only send payments for purchases funded by your (confirmed) credit card.

Paypal varies a lot country to country and can only offer the services that the banks / governments of that country allow it to offer.
There are quite a few countries unable to receive Paypal payments.

https://www.paypal.com/ga/webapps/mpp/ua/residence-full

[evanbirkhead]

Thank you - very helpful! A follow-up question:

The orphanage is licensed as a not-for-profit in Uganda. Is there a way to get PayPal to accept this as the license number rather than an American EIN number?

Thanks again and kudos!

Evan

[PayPal_Marissa]

Hi @evanbirkhead,

Thank you for posting and welcome to the PayPal Community. As @kernowlass mentioned, our services in Uganda are only available to send payments at this time. A non profit license will not be accepted to open an account on any other country PayPal services. I am sorry. You will need to find a different payment processor to receive donations. Rest assure, we are constantly looking for ways to expand our product and service availability globally and appreciate your interest!

-Marissa
 

[evanbirkhead]

Thank you, Marissa.

Yesterday I set up a brand new account that is a personal account that is completely US-based.  It's a shame because we'll have to pay an extra fee to transfer from my account to the orphanage's account.

If ever there's a way to qualify for the not-for-profit discount or to move the account information to Uganda, please let me know!

Much appreciated!

Evan 

[evanbirkhead]

Hi everyone,

So thanks to your help I got the account set up as a Personal account using my US-based business... two people donated and we already have $170 in the account!  

And then over the weekend, I get this message from PayPal:  You can no longer do business with PayPal (Ref ID - PP-L-314835478649)." Further they said they are holding the funds for 180 days... WHAT? How can they do THAT?

I followed all the rules...they have my driver's license and credit card number...  In the notes I even included the license number and website url of the charity in Uganda so it was clear where the money is going. (It's ZeeFoundation.Africa)

What did I do wrong... and how can I get a PayPal person on the phone to discuss this... it feels like an algorithm made this decision?

Thanks everyone!

Evan