Cannot reset password

[Lee_Foster]

Posting on behalf of my wife as you need to be logged in to ask a question.

My wife has forgotten the password to her account so is trying reset it, however, when she tries to do so she gets the error message -

We're sorry. Something seems to have gone wrong. Please try again.

She has tried to reset her password on Chrome, Firefox, Edge as well as Safari and the app on her mobile. Any advice on how to fix this?

[kernowlass]

@Lee_Foster 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[Nockenwelle]

Same issue for me.  Through some considerable trial and error I've figured out Paypal have changed the allowable characters for passwords.  Two of the characters in the password I'd previously had are no longer available...so every time I tried to change it, I got the 'something went wrong'.  Be sure your new password has letters and numbers and only !@#$%^&*() instead of anything more creative.  

It's a little annoying - the 'We're looking out for you' prompt that initially told me I needed to change my password made it sound like a security related issue rather than what's probably a change on their backend.