Cannot pass the quick security check because new phone number not listed

[kamilkhan52]

I cannot pass the quick security check when trying to make a payment on the coinbase account. It does not show me my phone number when it asks me to pick between text and call. I had just recently changed my number. When I choose to add a new number, it fails too, saying my identity could not be verified.

[kernowlass · Accepted solution]

@kamilkhan52 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

Then once in add and confirm your up to date mobile phone in the profile section.

[Smittytjs90]

Did you ever figure this out? I'm having the same issue