Cannot login with correct credentials, keeps returning to login window

MarkG10
New Community Member

During login after entering the correct email and password the browser just refreshes and asks me the same, seem to be unable to login at all because the login keeps going in circles.
Any tips here?
Tried on my phone as well as laptop

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1 REPLY 1

PayPal_Bindu
Moderator
Moderator

Hello @MarkG10,

 

Welcome to our community forum and thank you for your post!

 

I know how important to access your account. I recommend you to clear cache/cookies and unplug there wifi/router box, leave it unplugged for 5 minutes and plug it back. Once it has rebooted to try log in again. If the issue persists, please contact our support team by clicking the "Contact us" option at the bottom of PayPal page. 

 

I hope this information helps!

Bindu
 

If you feel this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution.
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