Cannot confirm it is me, Cannot log in using another computer

[Jonharvey]

Why I cannot access my account using different computer?It says it cannot confirm that it is me.

[kernowlass]

@Jonharvey 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.

Also are you using a VPN?

[L2etlet]

I can't log in my PayPal account even if I forget the password or reset the password

[PayPal_Tricia]

Hi @L2etlet, 

Welcome to the PayPal Community. I'm sorry to hear of the trouble logging in. 

This sounds like something our support team needs to look further into. You can also reach us on Facebook and Twitter. 

I hope this information helps!

Thanks, 
Tricia