Cannot close my account (it is the wrong country as I have moved in between)

[OkornM]

Hello everyone,

I would like to close my account as it is still set up for my home country, whereas I have moved and have been living in Germany for a while. When reading the help part of the PayPal website, I learned that I will need to close the account and then open a new one.

However, when I try to close the account, I get the following message:

"Before you close your account…

There's something that needs to be resolved. Please contact customer service, and we'll help you with it."

Could anyone help me with this?

Many thanks in advance.

[kernowlass]

@OkornM 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.