Showing results for 
Search instead for 
Did you mean: 

Can't access old PayPal account

New Community Member
Posted on

How can I access my old account if I forgot the password and no longer have access to the phone number linked to the account? It's not giving me any other option but to text a code to the old phone number


Can't access old PayPal account

Esteemed Advisor



If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

Advice is voluntary.
Kudos / Solution appreciated.

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.