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Can’t access account

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TiaJones27
Contributor
Posted on

I need to log into my account but I can’t as it’s asking for a verification code for my account that has been sent to a phone number I no longer have, but I can’t change my phone number until I get into my account

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Can’t access account

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kernowlass
Esteemed Advisor

@TiaJones27 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


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Kudos / Solution appreciated.

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Solved

Can’t access account

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Go to solution
kernowlass
Esteemed Advisor

@TiaJones27 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

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