Account verification failed. i have 2 paypal account

kalbsmeltyor
New Community Member

How can i login my old paypal account? It always says verification failed. I'm trying to transfer my fund in old account to the new one. I have same name on it and i can show the same ID. please help

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1 REPLY 1

PayPal_Ayesha
Moderator
Moderator

Hello @kalbsmeltyor,

 

Welcome to the PayPal community and thank you for your post!

I am sorry to know that you're unable to access your old PayPal account. Is the registered/attached phone number active or in use? If yes, 
kindly try using a different browser or device, try at a later time, or try using PayPal mobile app to see if that works. If the problem persists, please contact customer service team through the available contact options on our website so that our advisors can help you accordingly.

 

Regards,
Ayesha
 


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