Account stuck in we cant confirm its you

[Paopao118]

The account is stucked in we cant confirm its you every time i try to log in. I try chnaging the password but its no us

[jokaryan]

how can we get out off this problem i need to transfer my found

[kernowlass]

@Paopao118 

@jokaryan 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.