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Account closing problems

Posted on

Okay so. I made my account into a business one by mistake then tried to go back but found out I couldn't now I am trying to close my account and recreate it but constantly get errors saying I can't close my account and that I should contact support. I tried looking where to contact support but can't find anywhere to resolve my problem.


Account closing problems

Esteemed Advisor



There is no automatic way to downgrade a business account to a personal account, you have to contact customer services and they will do that for you.

Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: and @AskPayPal for Twitter.
You could just close your business account (removing all subscriptions / financial info etc first) and open a personal one.

Advice is voluntary.
Kudos / Solution appreciated.

Account closing problems


Okay so I made some progress now it says accounts under review can't be closed guess ill wait some time.

Account closing problems


Hello @Moth32, Welcome to the Community and thanks for posting,


Want to downgrade your account? Not a problem. Just follow the steps below:

1. Go to and log in to your account.
2. Click Contact near the bottom of any page.
3. Select Email us.
4. Choose ‘Managing My Account’ in the Topic box, then select ‘Change account type’ in the Subtopic box and lastly select 'Downgrade my account' from the drop-down box.
5. In the Message field please write that you would like to downgrade your account and the reason why. Then, click Submit.
6. We'll review your request and email you back within 72 hours.

If you downgrade your account to a Personal account, please be advised of the following:

  • You are able to downgrade from a Business/Premier account to a Personal account only once. If you upgrade your account to a Business/Premier account in the future, you won't be able to downgrade to a Personal account again for the lifetime of the account.

As your account is now under review, you will receive an email once this has been resolved.


I hope this helps,


- Sean


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