stuck "checking your info"

peapea
Contributor
Contributor

Making a purchase and paying with paypal is usually fast. Today its stuck on "checking your info". I want it to OK or reject the transaction not sit there for 15 minutes  

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137 REPLIES 137

Gezoline
Contributor
Contributor

I just received a response from PayPal requesting me to send a screenshot of the issue and the page source code, which they need to investigate the problem further. I've sent these already. I've also added a note that so far 52 other users are facing the same issue as per the PayPal Community. We'll see what they have to say.

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Novemone
Contributor
Contributor
I have the same issue.. 😞
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AlecSten
Contributor
Contributor

Please paypal check mine too as well. I also stuck in "checking your info" pop-up window. I tried through multiple devices and different browser. Still no fixed. It's like my account blocked from this feature for some reason!!!!! I DON'T GET IT...IT'S VERY FRUSTRATING!! I need to make 3 payments ASAO. Thank you

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Shik
Contributor
Contributor
Same problem: Can: - login via paypal app; - login via chrome; - login via samsung mobile browser; - login via pperamini; Cannot: - complete payment in all cases throug ebay app or through any of above browsers. Different mobile phones used - no luck. If there would be problem, some error should occur. This is definitely paypal front-end issue. It is shame that so many people report such problem and no user interaction improved...
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rhapsodic
New Community Member

I am also stuck here..I have been trying for the last 10 hours with no luck 😞

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asalku
Contributor
Contributor

Same problem

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gekanukr
Contributor
Contributor

SAME!!!!!!

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ignisVeneficus
Contributor
Contributor

Same with me.

Weeks before it worked if you closed the first "checking your info" window, and try it again. But today not working. I triered with the android too. Not worked 

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userPay_ng
New Community Member

The same here. Pls paypal, fix thix.

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huyentran
Contributor
Contributor

 i try again and nothing change, same i try with ebay.ca it's ok i thing ebay.com.uk will ok

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