more than two years, I can not use the account. Why do not you (paypal) answer?

[olegs_bogatovf]

• more than two years, I can not use the account. Why do not you (paypal) answer?
• What do I need to do? All that you asked, sent several times. From you no answers.

• 2 Jul 2013: It's been a little while since you used your account. For reasons relating to the safe use of the PayPal Service we need some more information about you and your account

(Your case ID for this reason is PP-002-454-190-433.) 

[kernowlass · Accepted solution]

If you want paypal to answer then contact customer services.

[olegs_bogatovf]

they do not respond to my messages

[kernowlass]

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".



OR have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[olegs_bogatovf]

I can not call. I can only write messages

[kernowlass]

Use the info in the last paragraph then to contact them. 

[olegs_bogatovf]

Now I don't understand on the site nothing. I go to circle. + I can`t change your mobile phone number. I have terrible mood. 😞

[olegs_bogatovf]

Hello

My account access limited

..............................................................................................

Why is my account access limited?

Your account access has been limited for the following reason(s):

2 Jul 2013: It's been a little while since you used your account. For reasons relating to the safe use of the PayPal Service we need some more information about you and your account

(Your case ID for this reason is PP-002-454-190-433.)

...................................................................................................

2 Jul 2013. I send document PDF "Proof of Address". 2 years - In Progress - Resolve !
I sent for 2 years a lot of documents. but there is no answer!?

I can not change my mobile phone number!

What do I need to do? I do not understand.
How long more do I need to wait?

Thaks
Regards
Olegs

[kernowlass]

I have already told you to CONTACT CUSTOMER SERVICES.

[olegs_bogatovf]

     Thank you  kernowlass

The main problem is solved. CASE CLOSED! 🙂

but I can not change my mobile phone number! 😕