Received a mail "Your account has been limited until we hear from you"

PeterD2
Contributor
Contributor

I received a mail asking me about some recent transactions. I have received a small amount of money from members of an internet forum, that I am also a member of, for some items that I sent to them.

 

The mail asks me to log in, visit the resolution centre ansd provide details of the transactions and URL of website.

 

However when I log in following the instructions it asks me to upload documents? What documents?

Login to Me Too
3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@PeterD2

 

Your best bet is to phone customer services and ask them >>

 

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".





Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

PeterD2
Contributor
Contributor

Thanks for the advice.

 

The instructions in the mail bear no resemblance to what I see on the website. Probably an out of date mail still being sent out. Complete shambles.

Login to Me Too

PeterD2
Contributor
Contributor

OK, I phoned and spoke to an agent who asked me to email details of the transactions queried 

 

Has anyone else mailed them? Does it take long to resolve?

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.