PayPal Can not respond to my support requests and have limited my account.

[pauline_therero]

A month ago Paypal sent me a mail that I had reached a milestone and needed to send proof of Identity and address. I sent my National ID and a bank statement as proof of both. The link to submite the requested details changed to

"Thank you for providing the information requested for identity confirmation. Your account is currently being reviewed. We will notify you once the review process has completed. Thank you for your patience."

Two weeks ago my account was limited for failure to submit the requested details which I actually submitted. I tried to resend but the link has no such option anymore it just gives the above Thank you message.

I am nos stuck with my account limited and despite contacting PayPal support they never respond to any support request. Instead I get a response with a customer survey to rate my experience with dealing with their support. Hos does one manage to get PayPal support to respond to their Support mails? Is it a paid service? If yes where do we pay?

[kernowlass]

@pauline_therero

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".


OR

have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[pauline_therero]

I have tried facebook still no answer. Calling from Kenya is really expensive to stay on phone waiting for phone support.