PayPal Account Limitation

[Robert8x]

Hello, My account got sent and email today saying that my PayPal account has been limited, so i logged on to the PayPal resolution center and it says it's been limited due to them needing more information about my recent transactions. Then a case number: PP-005-661-221-801. How do i get this sorted out? Is it because I've made too many claims on dispute center? Or is it because my bank charged back my university friend some money i sent him as they detected it as unauthorised. I'm a little confused as to what I've done, any advice would be appreciated. Also how long is my account limited for? Thanks, Robert

[kernowlass]

@Robert8x

No one here is going to know the answer, you need to contact customer services, phoning is the best option.

[Robert8x]

I've done so, they just said it's because i made 2 claims within a week, permanent ban, no appeal and that's final. Does this mean i can never use websites that check out with PayPal only?

[kernowlass]

@Robert8x

If they have said a permanent ban then yes you won't be able to use paypal in the future.

[Robert8x]

Fair enough, but if a company is going to be that stupid over an accidental chargeback on my banks behalf, then id rather shop elsewhere anyway and make sure PayPal don't profit from my transaction.

[Robert8x]

I even used to have credit with them, paid it all off and never had an issue before, don't know why they think I'm some scammer.

[kernowlass]

@Robert8x

To be honest they don't WANT to limit paypal accounts because as you have said they make money from you.

They only ban you if there is a good reason to do so but what that is you would have to ask them.

[Robert8x]

Yeah i did ask them, they thought my account was fraudulent since there was 2 claims in 3 working days, bit of a shame really as PayPal was really handy for people giving me fuel money etc. Back to bank transfers it is!