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Negative balance amount

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tomislav2
New Community Member
Posted on

Hello ,  i getthis message when i try to pay something on ebay:

 

Your PayPal account has a negative balance amount of $24.68 USD. To complete this purchase, this negative balance amount or a portion of it may be added to your payment total.

 

When i click on confirm and pay option i get this:

 

We couldn't process your PayPal payment

I have an open dispute with one buyer. Will this problem will be solved when i solve this dispute?

1 REPLY 1

Negative balance amount

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PayPal_Sophie
Moderator

Hi tomislav2,

 

Thanks for posting on the Community Forum and sorry to hear about this.

 

It sounds like there is a negative amount on your balance due to the open dispute on your account. The denial message you're seeing could be for a few different reasons - our security system could be stopping your payment, or there could be a denial from your card issuer.

 

If you're still experiencing issues, I'd advise contacting Customer Support directly so we can help. You can find our contact details by clicking the 'Contact' option at the bottom of any page when logged in.

 

Thanks for your understanding

Sophie

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