Is this a bug within PayPal platform?

[jurijbajzelj]

Hi all,

I hope you can shed some light on our situation with lifting limits. It goes like this:

1. Every time I log in to my paypal account I get this message: https://s3-eu-west-1.amazonaws.com/aws.zoicbar.com/temp/paypal1.png
2. So then I go to Resolution Center to resolve the situation: https://s3-eu-west-1.amazonaws.com/aws.zoicbar.com/temp/paypal2.png
3. I then click Resolve and this is what I get: https://s3-eu-west-1.amazonaws.com/aws.zoicbar.com/temp/paypal3.png

There's no response from PayPal for weeks now, and the strangest thing is that I get this initial message every time I log in to my PayPal account and every time there's Resolve action required. It seems like submission of resolve request does not work at all. Look at the second image; Requiring you action is zero, but there's still Resolve option open every time.

Regards,

Jurij

[kernowlass · Accepted solution]

@jurijbajzelj

Sorry don't click on links BUT >>>

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".

OR

have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[jurijbajzelj]

Thanks for the reply. I've managed to speak to a customer support and they've said our request is in the queue. They also know for this bug/loop thing.

[CelticDragon]

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@kernowlass wrote:

OR

have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK@ and @AskPayPal for Twitter.

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Yeah, sorry but that's useless advice right now.

I contacted PayPal via Facbook following your advice over a week ago and no-ones even read the message yet.