I can't pay for things using my paypal balance?

NatashaMay
Contributor
Contributor

Hi I'm trying to pay for an online product using my paypal balance and I definitely have the money but every time I click "pay" I get redirected to the original page and it says "[4] An error occured".

 

I spoke to the merchant and they said that other paypal payments are working fine?

 

Any ideas?

 

Thankyou

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