Don't have old phone number to verify my account. What to do?

elis_elna
New Community Member

I just moved to another country, and i do'n have the old phone number any more, and that's why i can't verify my identity with text message or automatic call. Aprox two weeks ago there was no problem to log in in my paypal account. And now i need to verify my identity, because the last log in was from my new country. I can't lose that account. Yesterday i send a messege to resolution centre, they send me an e mail that they answered in my paypal account, but i can't log in to see the message.  Is there some way how to fix it? I'm afraid to call, because my english is not that good. Is it possible to send my ID of bank details to paypal, so they can see, that this is my account... 

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