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Closing account

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Gyudon
Contributor
Posted on

Can't close my account. Can't change/verify anything it wants me too. Can't verify mobile number. Call customer service and number rings once then goes into engaged tone.

 

All i want is to totally shut down my account and it seems like that's impossible to do.

3 REPLIES 3

Closing account

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Gyudon
Contributor

Actually managed to get onto hold music for about 30 seconds before it gave me engaged tone...

 

Oh now i just got hung up on. WTF are they doing at this call center?

Closing account

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PayPal_Jessica
Moderator

Hi Gyudon,

 

Thank you for joining the community and for sharing your concerns.

 

I am sorry to hear that you are having these issues. If your account is currently limited, you would need to resolve the limitation before closing it. If you go to the Resolution Centre and complete the steps required, the case would be reviewed as soon as possible.

 

If you are having difficulties to complete some of the steps, you can contact us via Facebook or Twitter: @AskPayPal.

 

Jessica

 

 

Closing account

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Gyudon
Contributor

Just contacted Paypal on Facebook. Unable to do any of the steps on the website as it always coughs up an error. Can't verify my mobile number because it won't send me a text.

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