Can't confirm identity?
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So it's saying i have to veryfy myself or my account will be limited
i have entered all my personal information but at the last(?) question i get stuck ( i think, it's not telling me which question is wrong, just that it has trouble identifying my information)
it's asking me for ''document type'' , i can chose betweeen passport, drivers licence and national ID card
i chose the national ID card because that's the only one i have, but then i dont know what to put there
i already tried the document number on my card, and my personal ID number but neither work.
it says i have only one try left, but i have no idea what number it wants
my ID card is from the netherlands, if that helps any
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Are you trying to upload Dutch documents to a UK paypal account??
Advice is voluntary.
Kudos / Solution appreciated.
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i'm not really sure what im trying to d honestly
first it sayd ''document type'' then i chose ID because its the only one out of the 3 that i have, and then it just says ''national identity card'' and i have no idea what to fill in there, like i said the document number on my ID card as well as my personal ID number both didnt work.
it doesnt specify what i have to fill in there
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Hi lycos94,
Thanks for posting on the Community Forum and sorry to hear about the difficulty you're having with this.
It should not matter what option you choose when uploading your ID - if you are seeing an upload option, I would recommend just choosing this and sending us a clear photograph of your full ID card.
If you are still experiencing issues, I would recommend contacting Customer Support directly for further help, as we do not have access to your account details from here.
Thanks for understanding!
Sophie
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There is no picture upload button, just this: http://imgur.com/p7dIHw4
There is no description what so ever about what it wants me to type in there
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