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Bank account showing as "unauthorised". Is confirmed

Contributor

Bank account showing as "unauthorised". Is confirmed

I accidently removed the dd form my bank acccount and now I can't set it back up, I have tried eveything, I can't remove my bank account as its saying va messages  "a payment is pending", "You may not remove your funding source while an authorisation is still pending". Also on my mobile app, the account is showing as "unauthorised" . I have used the acount previously, and have pay after delivery set up with it(thats now saying "withdraw only". I've emailed paypal but had no response.

19 REPLIES 19
Moderator

Re: Bank account showing as "unauthorised". Is confirmed

Hi there,

 

Welcome to the PayPal Community. I see you have not had a response from any of our members. Maybe I can help.

 

When you cancel a direct debit you and wish to set it back up you need to remove your bank and add it again. If there are any payments processing on your PayPal account you will need to wait until they appear as completed before you can remove the bank account.

 

-David R

 

Contributor

Re: Bank account showing as "unauthorised". Is confirmed

Hello I'm having this same problem. Only problem is I haven't cancelled the direct debit. The website says bank account confirmed but the PayPal app states unauthorized. I'm waiting on a refund from an ebay transaction. What will happen with this?
New Community Member

Re: Bank account showing as "unauthorised". Is confirmed

Hi, I'm having the same problem.. any ideas on what the problem is?
Contributor

Bank account showing as "unauthorised" when it is confirmed, in the paypal app

Hi

I have the paypal app and notice that my current account (Bank) is showing as unauthorised, but when i click on it, it states confirmed. i thought this was just the old details so i removed it and reinstalled the account to check but it is the same, i dont have any pending payment in or out, and i can still use the account and the debit card is comes with as payments on my paypal account. it is just a bug bear it showed say authourised or complete.

Can someone check if there is a problem with the app or something else i am missing.

Thank You

Contributor

Re: Bank account showing as "unauthorised" when it is confirmed, in the paypal app

Same problem. "unauthorised" but nothing is open or showing? Have six people with the same problem on Skype: all blocked, no valid reason..  Smiley Sad

Contributor

Re: Bank account showing as "unauthorised". Is confirmed

I am also having the same problem since I started using the app. Now paypal it taking all my payments from my credit card despite my bank account being the preferred option.  It also shows as confirmed on my paypal account but on the app its showing as unauthorised.  Come on paypal sort this out!!

Contributor

Re: Bank account showing as "unauthorised". Is confirmed

I'm deleting the app, see if that helps.  It is also a royal pain that you can't email paypal any more!!

.  I can't get away with making phone calls as I have kids at home. 

 

Moderator

Re: Bank account showing as "unauthorised". Is confirmed

Hi there, emails can be sent via the Message Centre on your PayPal account or via the Contact tab at the bottom of the PayPal account. Our customer service is also available on Facebook https://www.facebook.com/PayPalUK/ and on Twitter @AskPayPal.

Contributor

Re: Bank account showing as "unauthorised". Is confirmed

I have the same problem. I've been trying to send money to PayPal from Bank account and it kept erroring. Been an issue for the last week. PayPal customer service haven't been very helpful either 😞