Account Limitation and Sending Documents

[BlueAurora]

So recently my account was limited because I needed to provide more evidence, so I followed the steps and sent documents to Paypal. 

The next few days I receive an email by paypal saying that I needed to send two more documents to erase my limited account.

So when I login to my account, it says 'there is a problem with your account' and has a red mark on the bell.

So I go to resolve this issue and send more documents but in the Resolution Centre there is absolutely nothing there to show me how to actually send more documents to remove my limitation! There is no button or 'open cases' for me to actually resolve. How do I send documents and respond to that email to remove my limitation?? I've looked everywhere in the resolution centre but there is nothing! I haven't received any respones from paypal either on how to remove the limitation.  Basically, the resolution centre doesn't provide anything for me to resolve this issue. My account is just stuck in limited and there is no way to send any documents.

Please help. I have a good amount of money in my account. 

[Jack_M]

As limitations are handled by a specialist team, the best option to resolve this matter is to contact customer support. Please call on 0800 358 7911 to speak with a PayPal representative who can look into this further. If there has been a clerical error on their side, the representative can resolve it for you.

[Dirtywerk]

I'm having fits with PP customer support! Had an outstanding balance before O'REILLY'S placed a refund on my PP Prepaid card that PP accepted and texted me about then deactivated my account and withheld all the funds without notifying me. Said they did so because I didn't use the card for the original purchases. I did use my credit Union's debit card that was cancelled that morning due to being compromised by s scanner found at a gas station I frequent. For some reason the nitwits at O'REILLY'S refused to give me cash back even though my credit union showed them being paid so the mgr contacted corporate to see how she place the refund on my PP card. Contacted PP to get this nonsense resolved and emailed scans of the purchase receipts plus the refund receipt that were sent to their "risk team" who never did contact me so far. I called the "team" and got some Asian call center instead who said they weren't the "risk team" nor had any of my earlier emails nor scanned receipts come up on their screens. Gave them the reference number assigned me by PP customer support and they had no record of that either! Had one tell me that my account was created $102 which was the total on one receipt were I returned a $37.99 part. Asked her to connect me with a supervisor and got disconnected instead. Called back and got a different rep who said my account wasn't credited with anything plus her screen said I haven't sent in copies of the receipts yet. This crap has been going on for over a month! I'll try the above customer service number again then ask for a supervisor for help. I'm greatly disappointed in PP