No access in the " managing conflicts "menu to "signalling a conflict"

[DD2014]

In February I made a purchase on line - I didn't realize that there was a recurring fee and no real service or product in return.

In the meantime, my computer was stolen and I lost my documents & the purchase info & links.

I made a formal complaint by email and the person kindly replied but no other steps were made to provide me with  the refund I requested.

I live in France and for some reason, there does not seem to be any possibility for me to create a "complaint" in PayPal - even though I have had access to it in the past.

I finally ended up refusing to pay the vendor via PayPal - but that only takes care of the last month's debit to my account 18€77 (instead of the TOTAL amount of 7 X 18 € 77 =126 € 39)

Any suggestions for how to resolve my conflict will be most appreciated.

[PayPal_Deirdre]

Hi DD2014,

Thanks for contacting us here on the community forum about this recurring payment.

If the previous payments weren't refunded it may be that the case for unauthorised transaction wasn't accepted? Usually an email will advise you of this. It's still worth contacting the seller in your case however if you didn't avail of the service offered and didn't notice the monthly charges.

There is a 45 day limit on opening a claim which rules out that option.

If you don't have any luck with the service provider, you could always request a second review of those payments by email (provide as much information as possible), or https://twitter.com/AskPayPal ou https://www.facebook.com/PayPalFrance

I hope this helps 🙂

Deirdre

[DD2014]

Dear Deirdre,

Thank you very much for this return.

Please find below the mai exchange I had with my vendor in May when I noticed the recurring charge (with nothing in return since my computer had been stolen)

I sent another email in august when I oticed that itead my account being credited it had been debited again.

I sent the refernce but I do not recall ever receiving any answer.

Therefore, I would truly appreciate any suggestions for treating this situation.

Copy of my e-mail from AUGUST & an e-mail exchange in MAY with the vendor:

De : DE ROSE Désirée RSE EPS
Envoyé : vendredi 29 août 2014 13:48
À : ___

Objet : TR: Re: Payments
 

Dear Isabelle,

I was certain that this  had already been taken care of; however I see that I have been having the same debits each month for your product.

Thank you in advance for refunding me the amount of 131.39€  (see below).

18.77€ X4 = 75.08€ + 56.31 => 131.39€

Kind regards,

Désirée

De : Goalzila Support Team

Envoyé : jeudi 22 mai 2014 15:59
À : DE ROSE Désirée RSE EPS
Objet : Re: Payments

Hello Rose,

I'm sorry to hear that. Can you kindly provide me with your transaction number and the product that was billed to your account?

Thanks,

Isabel

Sent from my iPhone

On 22 May, 2014, at 9:57 pm,______wrote:

Dear Isabelle,

I would like to make a formal complaint, my computer was stolen a couple months back and I have lost much of my personal data.

When checking my PayPal account, I see that I have been paying the sum of 18€77 to Clickbank since I made my trial purchase with you back in January.

I don’t even know what this charge corresponds to as far as a link to go to, to consult and use.

I was unaware of this recurring charge and do not wish to keep being billed for something I don’t use and uninformed of.

I would appreciate your kind understanding for reimbursement of the amount paid.  18.77€ X4 = 75.08€

Kind regards,

Désirée DE ROSE