Can't request my API Credentials for Live Account

iamrootsh3ll
Contributor
Contributor

I have access to the sandbox API creds but on paypal.com, there is no option to "Request API Credentials" under NVP/SOAP API. it only says "Manage API Credentials" and on click it says "Couldn't confirm it's you".

Though I have put a request from developer.paypal.com. enabled Paypal Here, Personal and Account information on both Live and Sandbox Accounts. but to no avail.

 

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MTS_Andre
Moderator
Moderator

Thanks, checked, can you try now to retrieve the API credentials?

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24 REPLIES 24

MTS_Andre
Moderator
Moderator

Hi, can you PM me your Merchant account ID? If you login and then go on "Profile" - "Profile and Settings" - "My Business Info" you will find the Merchant account ID together with your other account details.

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iamrootsh3ll
Contributor
Contributor
ID: JXEQFB*******
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Solved

MTS_Andre
Moderator
Moderator

Thanks, checked, can you try now to retrieve the API credentials?

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iamrootsh3ll
Contributor
Contributor

Perfect! Got the creds. Thanks a lot sir! 🙂

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oscarterra
New Community Member

Hi! Can you help me? I have the same problem! 😞

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MTS_Andre
Moderator
Moderator

In this case it will ask for the account verification, try later to see if the flow is different for your account and you can get the credentials.

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ildzikf
Member
Member

i have same problem here.. 

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barryjmurphy
Contributor
Contributor

Hello. Could you reply to us about this? We need to set Paypal up asap for our website, but every time we request the API credentials (NVP/SOAP) in the profile >> selling tools section, we get "Sorry, we couldn't confirm it's you". I tried different browser and a proxy too, but keep getting the same error message for DAYS now. Please help? Our merchant ID is <removed>

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emeka2
Member
Member

Please i need help to access my API credentials on my paypal account.

My merchant is : <removed>

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