Ideas for Merchant Technical Support

Why doesn’t PayPal offer a virtual credit card while waiting for the physical credit card so we are able to purchase things. For example I need to purchase business plane tickets and I am not able to bc I have to wait 5-10days with usps when all enveloped mail is 2-3 days. THIS FOR MY BUSINESS NOT PESONAL. So certain things have come the business account not my personal and telling me to just use my personal account does not solve it when I need it to reflect it was for my business. NOT TRACKING THE CARDS BEING SENT OUT MEANS YOU ARE GIVING OUR CC TO ANYONE TO USE BC THE WRONG ADDRESS JUST GOT MY CARD AND ALL THEY NEED IS MY ZIPCODE WHICH IS ON THE ENVELOPE TO USE MY CARD. So instead of protecting our information you are giving it away. How reassuring. ... View more

Is not easy to see when there is an open case in the resolution center ... View more

Hi,    When making a refund a summary page should be shown before actually executing the refund, the same way it happens when you send money to other accounts.   Is this the right place to suggest this idea?   Thank you,   Marc ... View more

Please add a feature that allows me to sort my stored buttons by either button name Item number or preferably BOTH.   The default sort order of last date edited is useless.  I typically have 200-300 stored buttons and have to add/edit/delete them on a daily basis.  Manually looking through pages of buttons to find the one I want to work with is very tedious.  Even changing the default sort to button name would be a VAST improvement. ... View more

It would be extremely helpful if you made Uk buyers enter their postcode in capital letters - several times I have had to google whether a postcode is correct, I can be confused for l, O for o .... how are we to tell? Thank you ... View more

Hi there, My name is Paramveer <removed>. I have been with First Data Inc for few years, and prior to that I have also works with other marchant services aa a sales agent. I have lots of innovative ideas related to merchant services. I recently read an article where Pay pal put aside $5 billion dollar that will be used go acquire new business, start-up ups ans ideas. I need one chance to meet someone I can share my ideas. I have several ideas from new technology to enhance interchange rates to solve long lasting customer issues to new uncapped merchant services market. Could someone please get me in touch with the right source at PayPal. I would greatly appreciate. Thanks Param ... View more

If, like me, you have an awful memory and do not write down what the PayPal message will show on Statement when you purchase things and then you remember you ordered something about 2 weeks ago and are wondering why you haven't received it?  You will be able to go to your Statement and see in plain English what it was that you ordered!   For example, if you ordered Computer Equipment - you can see COM EQUIP If you ordered a Photo Stick  -  you can see PH STIK   Maybe when you are making purchase, there could be a place to type your own Memory Jogger.   So, I hope I have explained that clear enough?  Thanking you.   JulesY   ... View more

Any chance we could get a search option for Customer data base. Maybe other options for list other than by date? This would be super helpful, thank you Drew ... View more

Hello  We are a small nonprofit and want to encourage more online giving - especially recurring gifts. I am new to PayPal world having used Network for Good for many years.    Our donate landing page is so stark. No picture, no logo, no feel good. I can't seem to find out how (or if) we can customize it.     Any help is appreciated.   Thanks, Elissa ... View more

How I Find My API Username, Password and  Signature    ... View more

Hi Pay Pal, please contact me, your email form didn't seem to work... ... View more

Dear PayPal gearheads & engineers; I know you guys are brilliant, wonderfully educated in such specialized stuff in the PC industry, and always coming up with more & more 'Great' ideas to allegedly make PayPal better.  I need to tell you that you are missing the mark for us 'country folk' who just need a PLAIN, FUNCTIONAL, READABLE, UNDERSTANDABLE, EASILY USABLE website on the PC.  You have missed the mark with your new Smart Phone compatible PayPal website.  It may be great on the iphone - but it is truly not functional on our old desktop PC's.  #1 ISSUE:  You LEFT OUT the "shipped" notification on the SUMMARY PAGE that shows us non-techies in one glance, "OK, I shipped & completed this order to my customer!"  I have contacted & emailed you, and sent nasty-grams, and called customer support about this simple little missing thing in your program writing to no avail. Sending a complaint or concern to PayPal as a Merchant; Yea, it's like spitting into the Pacific ocean. It makes no difference.  I just want you engineers to know that due to an odd situation of a customer placing two orders 1 week apart - and your INADEQUATELY DESIGNED summary page that shows "COMPLETED" WHEN THE stupid MONEY HAS BEEN PUT IN!!  It cost me a $420 dollar mistake and unacceptable (to me) order mistake for a customer of mine.  NOTE TO GENIUS COMPUTER ENGINEERS:  An order is NOT "complete" when the merchant has been paid!  A LOT has to happen yet!  Us merchants have to pack the item (well & thoroughly, I hope) SHIP the item, then NOTIFY THE CUSTOMER that the item has been shipped. Your "New & (NOT) improved" paypal website FAILS TO PUT THAT FINAL "Shipped" on the Summary page which is the FIRST (1ST) AND SOMETIMES ONLY PAGE A MERCHANT LOOKS AT TO SEE IF HE/SHE HAS GOTTEN ANY ORDERS; to make sure he/she is caught up. Your current design is incomplete.  It is inadequate. I've asked engineering/writing, whatever you call yourselves in your sheltered castles over there in the wonderful land you work & design software - all to no avail. This simple, yet necessary function on the first page when logging into my paypal, just doesn't get done, and It cost me a $420 dollar mistake and unacceptable (to me) order failure for a customer of mine.  I just want to let you know I am frustrated enough with paypal to just close down my little online business OR to drop you as my online payment handler.  Yours Truly, Sharon, With Common Sense, USA ... View more

I am trying to activate my pay pal card and they havent varfied all info yet so xant do that i try to transfer my funds t ok bank cant do that i need my money what do i do an item has been shiped an tracking number has been sent this id beyond frustrating. ... View more

I have quickbooks create a url like this https://www.paypal.com/cgi-bin/webscr?cmd=_xclick&business=larryj@go2props%2Ecom&item_name=%20Invoice-97333%20&amount=1,000.00 in order to allow my customers to pay by paypal or credit card. The problem I have is that anytime I have an amount over 999.99 dollars, Quickbooks automatically adds a  "," in to the amount.  Is there anyway that Paypal can automatically strip the "," out of the amount string.  Ex:  In the url of  https://www.paypal.com/cgi-bin/webscr?cmd=_xclick&business=larryj@go2props%2Ecom&item_name=%20Invoice-97333%20&amount=1,000.00 change the 1,000.00 to 1000.00.     ... View more

Hi,   We have been seeing various PayPal Transaction Error codes when a customer has some issue with their bank card, billing address, etc.   However, PayPal provides these error codes to the customer which are confusing and don't give any explanation as to the error, hence, the customer cannot take adequate steps to resolve it resulting in reduced sales/transaction rates for everyone involved. A simple and effective solution would be to give the customer a clearer reason for the decline, i.e. describe the error code in laymans terms.   For example, a customer gets the following error code at checkout: "PayPal gateway has rejected request. This transaction cannot be processed (#15005: Processor Decline)."   Instead, have the message state something of this sort: "This transaction cannot be processed because your card's billing address may not match what you entered or your bank declined for some other reason; please verify this info and try again"   And basically do this for all error codes, so customers get clearer info on the declines and we can all avoid loosing customers to this.   Thank you for your consideration.   ... View more

I am getting the error :we aren't able to process your payment using your PayPal account at this time .please go back to merchant and try using a different payment method ... View more

Hi Friends I am working to Implement Paypal in my Mobile API developed using php, In My APP there are three type of user 1 .Driver 2. Rider 3. Admin Rider complete the ride and pay for driver, but amount goes to Admin PayPal account. On weekly basis we have calculate the driver earning and deduct Admin (commit ion %) from total earning and need to transfer driver Net Earning in driver PayPal account from admin PayPal account using a cron job.   We have lots of driver register, and need to transfer all driver weekly earning. We have followed the below document, to transfer the amount from one PayPal account to another account, but in these we can’t transfer directly, because there is a manually process after send payment from Admin to Driver PayPal account, driver need to approved payment from login there account.   Referrer Link : https://developer.paypal.com/docs/classic/api/adaptive-accounts/CreateAccount_API_Operation/ Referrer Link : https://developer.paypal.com/docs/classic/api/adaptive-payments/ExecutePayment_API_Operation/   Provide method solution so that we can directly transfer using cron job and avoid the manually process after transfer.  ... View more

I am having some difficulty with online payments generated from a WordPress website. I have PayPal connected to a Gravity Form with a PayPal Add-On plugin and to The Events Calendar with a Registrations plugin. The payment actually goes through to PayPal in real life, and I get a receipt "You paid $2.00 USD to (Seller)". However, no email is triggered by the plugins as expected.   I discovered that in the PayPal Instant Payment Notification (IPN) history, the status says Retrying. Likewise, the Gravity Forms Payment Status says Processing and Registrations for the Events Calendar shows the status as Online Payment Pending. It seems like one part of PayPal is working, but the IPN isn't communicating back to the website. Any ideas? ... View more

Problem: Many merchants such as myself have multiple sales platforms.  When one of these uses the notify_url option to override the url specified in the paypal IPN settings, the IPN message does not reach our server but obviously goes direct to the thrid party sales platform.  This causes integration issues as far as local management of stock levels, automation of shipping labels etc...   Asking every sales platform to modify their systems to provide a work around is clearly not the best solution as it only takes one or two sales platforms to refuse, to make the solution unworkable.  However, a complete solution to the problem can be achieved if PayPal adopt the proposal below which I believe requires relatively little development effort.   Proposed Solution:   In the IPN settings add a checkbox labeled 'Disallow custom url' or something similar.   Default value - Unchecked   Action when unchecked - As present.  IPN message is sent to the url specified in IPN settings unless notify_url is specified in the payment transaction in which case this should be used instead.   Action when checked - IPN message is ALWAYS sent to the url specified in IPN settings.  If notify_url is specified in the payment transaction then this should be included in the IPN message as a key=value pair.  This will enable accurate forwarding by the specified listener to the third party listener specified in notify_url.   Regards Mike     ... View more