Ideas for Merchant Technical Support

If, like me, you have an awful memory and do not write down what the PayPal message will show on Statement when you purchase things and then you remember you ordered something about 2 weeks ago and are wondering why you haven't received it?  You will be able to go to your Statement and see in plain English what it was that you ordered!   For example, if you ordered Computer Equipment - you can see COM EQUIP If you ordered a Photo Stick  -  you can see PH STIK   Maybe when you are making purchase, there could be a place to type your own Memory Jogger.   So, I hope I have explained that clear enough?  Thanking you.   JulesY   ... View more

Any chance we could get a search option for Customer data base. Maybe other options for list other than by date? This would be super helpful, thank you Drew ... View more

Hello  We are a small nonprofit and want to encourage more online giving - especially recurring gifts. I am new to PayPal world having used Network for Good for many years.    Our donate landing page is so stark. No picture, no logo, no feel good. I can't seem to find out how (or if) we can customize it.     Any help is appreciated.   Thanks, Elissa ... View more

How I Find My API Username, Password and  Signature    ... View more

Hi Pay Pal, please contact me, your email form didn't seem to work... ... View more

Dear PayPal gearheads & engineers; I know you guys are brilliant, wonderfully educated in such specialized stuff in the PC industry, and always coming up with more & more 'Great' ideas to allegedly make PayPal better.  I need to tell you that you are missing the mark for us 'country folk' who just need a PLAIN, FUNCTIONAL, READABLE, UNDERSTANDABLE, EASILY USABLE website on the PC.  You have missed the mark with your new Smart Phone compatible PayPal website.  It may be great on the iphone - but it is truly not functional on our old desktop PC's.  #1 ISSUE:  You LEFT OUT the "shipped" notification on the SUMMARY PAGE that shows us non-techies in one glance, "OK, I shipped & completed this order to my customer!"  I have contacted & emailed you, and sent nasty-grams, and called customer support about this simple little missing thing in your program writing to no avail. Sending a complaint or concern to PayPal as a Merchant; Yea, it's like spitting into the Pacific ocean. It makes no difference.  I just want you engineers to know that due to an odd situation of a customer placing two orders 1 week apart - and your INADEQUATELY DESIGNED summary page that shows "COMPLETED" WHEN THE stupid MONEY HAS BEEN PUT IN!!  It cost me a $420 dollar mistake and unacceptable (to me) order mistake for a customer of mine.  NOTE TO GENIUS COMPUTER ENGINEERS:  An order is NOT "complete" when the merchant has been paid!  A LOT has to happen yet!  Us merchants have to pack the item (well & thoroughly, I hope) SHIP the item, then NOTIFY THE CUSTOMER that the item has been shipped. Your "New & (NOT) improved" paypal website FAILS TO PUT THAT FINAL "Shipped" on the Summary page which is the FIRST (1ST) AND SOMETIMES ONLY PAGE A MERCHANT LOOKS AT TO SEE IF HE/SHE HAS GOTTEN ANY ORDERS; to make sure he/she is caught up. Your current design is incomplete.  It is inadequate. I've asked engineering/writing, whatever you call yourselves in your sheltered castles over there in the wonderful land you work & design software - all to no avail. This simple, yet necessary function on the first page when logging into my paypal, just doesn't get done, and It cost me a $420 dollar mistake and unacceptable (to me) order failure for a customer of mine.  I just want to let you know I am frustrated enough with paypal to just close down my little online business OR to drop you as my online payment handler.  Yours Truly, Sharon, With Common Sense, USA ... View more

I am trying to activate my pay pal card and they havent varfied all info yet so xant do that i try to transfer my funds t ok bank cant do that i need my money what do i do an item has been shiped an tracking number has been sent this id beyond frustrating. ... View more

I have quickbooks create a url like this https://www.paypal.com/cgi-bin/webscr?cmd=_xclick&business=larryj@go2props%2Ecom&item_name=%20Invoice-97333%20&amount=1,000.00 in order to allow my customers to pay by paypal or credit card. The problem I have is that anytime I have an amount over 999.99 dollars, Quickbooks automatically adds a  "," in to the amount.  Is there anyway that Paypal can automatically strip the "," out of the amount string.  Ex:  In the url of  https://www.paypal.com/cgi-bin/webscr?cmd=_xclick&business=larryj@go2props%2Ecom&item_name=%20Invoice-97333%20&amount=1,000.00 change the 1,000.00 to 1000.00.     ... View more

Hi,   We have been seeing various PayPal Transaction Error codes when a customer has some issue with their bank card, billing address, etc.   However, PayPal provides these error codes to the customer which are confusing and don't give any explanation as to the error, hence, the customer cannot take adequate steps to resolve it resulting in reduced sales/transaction rates for everyone involved. A simple and effective solution would be to give the customer a clearer reason for the decline, i.e. describe the error code in laymans terms.   For example, a customer gets the following error code at checkout: "PayPal gateway has rejected request. This transaction cannot be processed (#15005: Processor Decline)."   Instead, have the message state something of this sort: "This transaction cannot be processed because your card's billing address may not match what you entered or your bank declined for some other reason; please verify this info and try again"   And basically do this for all error codes, so customers get clearer info on the declines and we can all avoid loosing customers to this.   Thank you for your consideration.   ... View more

I am getting the error :we aren't able to process your payment using your PayPal account at this time .please go back to merchant and try using a different payment method ... View more

Hi Friends I am working to Implement Paypal in my Mobile API developed using php, In My APP there are three type of user 1 .Driver 2. Rider 3. Admin Rider complete the ride and pay for driver, but amount goes to Admin PayPal account. On weekly basis we have calculate the driver earning and deduct Admin (commit ion %) from total earning and need to transfer driver Net Earning in driver PayPal account from admin PayPal account using a cron job.   We have lots of driver register, and need to transfer all driver weekly earning. We have followed the below document, to transfer the amount from one PayPal account to another account, but in these we can’t transfer directly, because there is a manually process after send payment from Admin to Driver PayPal account, driver need to approved payment from login there account.   Referrer Link : https://developer.paypal.com/docs/classic/api/adaptive-accounts/CreateAccount_API_Operation/ Referrer Link : https://developer.paypal.com/docs/classic/api/adaptive-payments/ExecutePayment_API_Operation/   Provide method solution so that we can directly transfer using cron job and avoid the manually process after transfer.  ... View more

I am having some difficulty with online payments generated from a WordPress website. I have PayPal connected to a Gravity Form with a PayPal Add-On plugin and to The Events Calendar with a Registrations plugin. The payment actually goes through to PayPal in real life, and I get a receipt "You paid $2.00 USD to (Seller)". However, no email is triggered by the plugins as expected.   I discovered that in the PayPal Instant Payment Notification (IPN) history, the status says Retrying. Likewise, the Gravity Forms Payment Status says Processing and Registrations for the Events Calendar shows the status as Online Payment Pending. It seems like one part of PayPal is working, but the IPN isn't communicating back to the website. Any ideas? ... View more

Problem: Many merchants such as myself have multiple sales platforms.  When one of these uses the notify_url option to override the url specified in the paypal IPN settings, the IPN message does not reach our server but obviously goes direct to the thrid party sales platform.  This causes integration issues as far as local management of stock levels, automation of shipping labels etc...   Asking every sales platform to modify their systems to provide a work around is clearly not the best solution as it only takes one or two sales platforms to refuse, to make the solution unworkable.  However, a complete solution to the problem can be achieved if PayPal adopt the proposal below which I believe requires relatively little development effort.   Proposed Solution:   In the IPN settings add a checkbox labeled 'Disallow custom url' or something similar.   Default value - Unchecked   Action when unchecked - As present.  IPN message is sent to the url specified in IPN settings unless notify_url is specified in the payment transaction in which case this should be used instead.   Action when checked - IPN message is ALWAYS sent to the url specified in IPN settings.  If notify_url is specified in the payment transaction then this should be included in the IPN message as a key=value pair.  This will enable accurate forwarding by the specified listener to the third party listener specified in notify_url.   Regards Mike     ... View more

I live in FL, USA and wish to pay someone in Ireland. I am requesting her link. This is what was provided to me: Theresemc100@gmail ... View more

I'm currently on the phone with support, and have been for 1 hour and 43 minutes...   70% of that time is time spent on hold. I have people waiting to pay us, and nothing works. I've been to merchant services, re-routed to paypal proper, and who knows where I was routed this time.   Serious issue that has been reported more than once and needs fixed. Costing me hundreds - possibly even thousands - in MRR at this point.   -Matt ... View more

I’d love to be able to pass my device around to potential customers and have them add their details... just to go to Customers in the App, click add. As far as I can see I can only add them when I go to create an invoice which may cause confusion when someone may be sitting on the fence on purchasing an item. ... View more

Can't delete my account and it's been modified not by me pay pal not helping me with my issues ... View more

Allow PayPal business mobile app to push notifications with Iphone ... View more

How to change personal info without going through resolution center ... View more