Ideas for Merchant Technical Support

Since the rise of fraud coming from PayPal buyers is getting critical... you need to start supplying more information in the GET orders details after a Buyer approves the payment through the PayPal terminal. So Merchants can decide the risk factor if that so-called-buyer is the real owner of the PayPal account, or some hacker.   Your current process:  Merchant site presents cart and button to pay using PayPal. User clicks PayPal button to pay. User is directed to PayPal (now entirely out of Merchants hands). User falsely logs into someone else's paypal account (to commit fraud). User 'confirms' the payment and is directed back to merchant site. At this point Merchant gets order details via API, and only receives a buyer name/email.... very little to go on for score detection. After merchant captures funds, later down the line the REAL owner of the paypal account files a chargeback dispute and costs the merchant time and money. This cycle then goes on and on because so many paypal accounts are being hacked in on a daily basis because most paypal accounts do not have 2-factor enabled to protect them from such intrusions and false payment authorizations.   So, as a helpful bit of information, it would be nice if the API returned in the payer(object) wether or not that user had successfully gone through 2-factor or not to authorize the payment. A simple API return field of:     valid_2factor (bool)     true/false ... View more

When you get a "PayPal Verified" logo and verification link (typically via an eBay-to-PayPal route), the verification link used in it is broken, as of one of your sweeping and clumsy website overhauls (hint: never let old URLs fail; use 1,000 redirects if you have to, but make sure all published URLs remain functional, either to the new location of the resource, to a replacement resource, or to an explanation that the resource has been discontinued).   My official, auto-generated PayPal Verified URL, for example, is https://www.paypal.com/us/verified/pal=smccandlish%2bpaypal%40gmail%2ecom and now this just redirects to https://www.paypal.com/us/smarthelp/contact-us after your server chokes to death on it.   This is really bad for sellers/merchants, since it makes us look like frauds who are faking PayPal Verified status!   If you have a competent webmaster, this can probably be fixed in about 10 minutes in your webserver configuration (I would know, since that kind of stuff is my regular job).   PS: It's weird and unprofessional that there's no bug/ticket tracker to report stuff like this, only a general community chat board.  Said presumptively competent webmaster could set one of those up in about one afternoon, plus a few days of testing (maybe a bit longer if you need LDAP authentication integrated, but really you don't need people reporting bugs in your website and other software to tie their bug-reporting IDs to their actual PayPal accounts, anyway).  But at this point, you don't even have an appropriate tag ("Idea Label") under which to categorize a site bug report.  Sheesh.       ... View more

It would be great to have a search bar to easily locate and edit past buttons instead of having to go page by page to locate one. ... View more

Hi!   Simple idea -- the information which people are most interested in or at least need first should not first -- not last.   I really struggle to understand the new interface -- the old interface was vastly more functional and useful.   The info which is most relevant for me -- the amount in the account -- should it not be the first thing to load?  I would venture to say it should! At present it loads last and after 45 seconds or longer.    Really really really really really really frustrating.  I cannot express how frustrating except to compare it to getting past the recaptcha when making more than one transaction.    Please make it more user friendly like it was!     I understand the change to put the credit bank first yet please please change it up some to put the most important info loading first.     I am pretty certain I am not the only one greatly frustrated.  Please do some more market research to find what is most important to merchants and users.   Please.    Thank you. I appreciate the opportunity to both make a few constructive suggestion and also to vent a bit when no one can hear my screams in space.     Thanks for understanding. ... View more

Not sure if I am submitting this suggestion is in the right place or not. If in the wrong place please let me know where to submit. My suggestion is for PayPal to create a new business account option that would allow for sellers to refund payments which would also include the Pay Pal fee. Much like it was prior to the November change. In order to get this service it would require a $20 or $30 monthly fee or subscription billed to the sellers PayPal account. The way this service would work would be to allow sellers to send refunds to buyers without PayPal keeping the transaction fee. For example A buyer buys a gas scooter from my store with shipping to California for $759.00 and pays through PayPal however as stated on my website we can not ship gas scooters to California due to CARB (California Air Regulation Board) restrictions. PayPal's transaction fee was $22.31 when I send the refund the system will include the $22.31 transaction fee as part of the $759.00 and it will cost the seller nothing other than the monthly subscription fee for the service. Maybe there could also be a time limit such as 48 hours to make a refund without being charged the service fee. After 48 hours the service fee becomes non-refundable. Another benefit that could be added to this service would be to only charge a service fee if the buyer uses a credit card or debit card to make payment. For instance if the buyer uses there PayPal balance to pay or a direct bank transfer there is no service fee. If they use use Credit or debit cards then there is a service fee.   The current set up charges the seller the transaction fee regardless of weather the payment was refunded or not. (seller is loosing money just because customers are not reading). I have already lost $128.76 this month alone due to these types of transactions and the current system.   If you have any questions comments about this please let me know ... View more

It would be great to have the ability for the merchant and the subscriber to change their subscription plan from the subscription options allocated in the original button. At the moment we have to cancel their subscription and have them re-register. ... View more

We work from our Invoice IDs exclusively in our webstore, and having that ID to copy/paste into our admin to look up an order is crucial to speed and efficiency when dealing with the plethora of PayPal hacked-account fraud.   Emails coming from PayPal about unauth disputes, do not include this crucial piece of information! This forces our staff to login to the horribly slow-to-respond PayPal merchant terminal, go to the resolutions section, and paste the PP-D-id, and then wait more for it to show a result, then click on that, and wait further for a view of the dispute, just so they can reach the Invoice ID. On top of this, the merchant terminal continually kicks everyone out if they are doing something else for a few minutes.   So, PLEASE... add "Invoice ID" to the following kinds of emails (subjects matching):   "PayPal case PP-D-*" "Case update: PP-D-*"   These already have the Invoice ID (subjects matching):   "New message received - New Case ID #PP-D-*" "Case #ID-PP-D-* has been closed" "Case #ID-PP-D-* has been automatically closed"   ... View more

Just an observation and suggestion, I regularly get email receipts from recurring subscriptions, and i’ve noticed the format is a bit off. I honestly thought the first one I was a scam or something just because of the way the fonts are all different and it’s laid out weird. It especially worried me that it didn’t look like any of the other emails i had received from paypal before. I think the receipt emails could be cleaned up to look more precessional. Unless there is a reason it looks like that in which case, it looks great 🙂 ... View more

Hi PayPal,   I tried out the paymentaction=authorization variable with an Buy Now button and discovered the email confirmation received as a result of payment needs updating. Within the email body, it addresses user as says "Hello,". No name. And it would be nice to update the payment authorization email subject heading format to "Item #{ item_number} - Notification of Payment Authorization from {sender account name} ({sender PayPal email address})".   And/or receive an additional confirmation email once an authorization is captured like the one typically received when the variable is not used.   Thanks! Sharpiemarker ... View more

Can you sort out my card reader I am losing sales . When I put the card in machines cancels transactions ... View more

When you send an email saying a case has been opened, why don't you send a link to the site? I opened a Case yesterday, received an email from you, and now can't find your website to supply additional info for the case.   ... View more

I am trying to complete my WIX website. What I am trying to figure out is an situation where PAYPAL - PAYMENT CONFIRMATION triggers an even or process -- LET ME BETTER EXPLAIN. MY SITE IS NOT a members site -- My website has a database.  Customers will fill out a Data Form.  Before the form can be submitted they have to make a payment ( this process will be on the same page below the Data Form ).  When the Customer Submits the payment and then When there is a RETURN FROM PAYPAL showing Payment Confirmation -- THEN that payment confirmation triggers the DATA SUBMIT button to submit the Data Form to the Data Base. I am not a CODE DEVELOPER but this will take several lines of code to create the function. Can someone Help me with this process ?? ... View more

L account e stato creato il 2016, anno in cui vivevo in italia, ma essendomi trasferito in romania 2 anni fa non riesco a fare pagamenti perche mi chiede la conferma del numero di tel, ovviamente essendomi trasferito ho cambiato anche numero di tel mi potete aiutare perfavore ... View more

Hello Team, I want to implement auto sweep functionality for my business sandbox account where consumer request for transaction amount and that amount will automatically transferred from my account to consumer. ... View more

The new transfer window is causing me to transfer my full balance when I don’t want to. I change the amount and it doesn’t reset on the bottom button. I accidentally transferred the first time because I was dropping my phone. Maybe an “are you sure” type pop up before the transfer is sent would be nice. ... View more

I suggest introducing the payment system, which connects users and service providers and bills its services in real time, as in the applications https://www.facebook.com/realtimepay.link/?modal=admintodotour https://www.facebook.com/TranslateLivenet-2051697305043746/ ... View more

Hi PayPal Team, We currently use Braintree in conjunction with paypal. A brilliant feature Braintree have is their Disbursement Webhook that triggers when a payout disbursement has settled. It provide us with the total number of transactions, total amount and a list of transaction id's. Is there a similar service PayPal provides? I can't seem to locate it via the Docs.   Much appreciated   Daniel ... View more

Hello   For Donations, when donor enters the amount there is processing fee charged.  Would be nice to add option as YES - add processing fees to donation amount or NO - do not add processing fees.  Donor select one of this option and show final amount to donor   Thank you ... View more

Please help : We failed and could not save the Paypal Signature API data and always appear Disable, could not save to enable. Our website is only given instructions set: Username API:.............. Password API:......... Signature API: ............... display an error message if the save will appear in the billing settings paypal adminpanel our website: --------------------- " Gateway login failed. Please double check your connection information. The gateway has been disabled. The message was: [0] Invalid HTTP response version: 2 " ---------------------- We ask for your help and guidance Thank you ... View more