Ideas for Merchant Technical Support

Bry001 · ‎May-09-2020

I looked online and there isn’t any canceling on the transaction on the app or website wondering why is that and I looked it up there was a canceling button but now there isn’t why is that

Frigidman · ‎Apr-16-2020

We work from our Invoice IDs exclusively in our webstore, and having that ID to copy/paste into our admin to look up an order is crucial to speed and efficiency when dealing with the plethora of PayPal hacked-account fraud. Emails coming from PayPal about unauth disputes, do not include this crucial piece of information! This forces our staff to login to the horribly slow-to-respond PayPal merchant terminal, go to the resolutions section, and paste the PP-D-id, and then wait more for it to show a result, then click on that, and wait further for a view of the dispute, just so they can reach the Invoice ID. On top of this, the merchant terminal continually kicks everyone out if they are doing something else for a few minutes. So, PLEASE... add "Invoice ID" to the following kinds of emails (subjects matching): "PayPal case PP-D-*" "Case update: PP-D-*" These already have the Invoice ID (subjects matching): "New message received - New Case ID #PP-D-*" "Case #ID-PP-D-* has been closed" "Case #ID-PP-D-* has been automatically closed"

JulesY · ‎Jan-23-2019

If, like me, you have an awful memory and do not write down what the PayPal message will show on Statement when you purchase things and then you remember you ordered something about 2 weeks ago and are wondering why you haven't received it? You will be able to go to your Statement and see in plain English what it was that you ordered! For example, if you ordered Computer Equipment - you can see COM EQUIP If you ordered a Photo Stick - you can see PH STIK Maybe when you are making purchase, there could be a place to type your own Memory Jogger. So, I hope I have explained that clear enough? Thanking you. JulesY

Segwayguyca · ‎Jan-16-2019

Any chance we could get a search option for Customer data base. Maybe other options for list other than by date? This would be super helpful, thank you Drew

Ms2rey · ‎Apr-25-2020

I would like to suggest and hopefully you initiate the way we can get into old accounts. When you no longer have a bank account or the particular phone number It asks for. I understand security I really do, but to be able to access an old account where money was just sent to and I cannot get to my money that is sitting in the old account and I asked customer service what I needed to do to verify who I am. I had just opened a brand new PayPal account not six months ago. All I asked was for them to just transfer it over or tell me how to do this so I can have our money $365 just sitting there because it's in the wrong account. Trying to get into an old PayPal account is harder to get your money then going on the government's website proving who I am

Ideas for Merchant Technical Support

Accept the Money Link sending invalid url email

"Accept the Money" link is broken

Sort Stored Buttons

There is no canceling a transaction button on the app

Add "Invoice ID" to ALL dispute emails

Memory Jogger

Search option for Customer list

Fixing ways to get into an old account