Ideas for Merchant Technical Support

We work from our Invoice IDs exclusively in our webstore, and having that ID to copy/paste into our admin to look up an order is crucial to speed and efficiency when dealing with the plethora of PayPal hacked-account fraud.   Emails coming from PayPal about unauth disputes, do not include this crucial piece of information! This forces our staff to login to the horribly slow-to-respond PayPal merchant terminal, go to the resolutions section, and paste the PP-D-id, and then wait more for it to show a result, then click on that, and wait further for a view of the dispute, just so they can reach the Invoice ID. On top of this, the merchant terminal continually kicks everyone out if they are doing something else for a few minutes.   So, PLEASE... add "Invoice ID" to the following kinds of emails (subjects matching):   "PayPal case PP-D-*" "Case update: PP-D-*"   These already have the Invoice ID (subjects matching):   "New message received - New Case ID #PP-D-*" "Case #ID-PP-D-* has been closed" "Case #ID-PP-D-* has been automatically closed"   ... View more

If, like me, you have an awful memory and do not write down what the PayPal message will show on Statement when you purchase things and then you remember you ordered something about 2 weeks ago and are wondering why you haven't received it?  You will be able to go to your Statement and see in plain English what it was that you ordered!   For example, if you ordered Computer Equipment - you can see COM EQUIP If you ordered a Photo Stick  -  you can see PH STIK   Maybe when you are making purchase, there could be a place to type your own Memory Jogger.   So, I hope I have explained that clear enough?  Thanking you.   JulesY   ... View more

Any chance we could get a search option for Customer data base. Maybe other options for list other than by date? This would be super helpful, thank you Drew ... View more

We process alot of Paypal Invoices between different staff members at our company. We wish you would add a column showing the "Reference" variable from the Invoice detail page. We use this column to put the sales reps name so we know who it belongs to within the company. PLEASE add this! It would even be better if you allowed users to customize what variables are shown on the summary / overview page. I.e. name, price, e-mail, date. It would make our lives so much easier when hunting down a specific customer's invoice.  I called in to speak to a rep about this. The suggested we add our name to the end of the invoice number. For example 2442342-Tony, but for whatever reason, hitting new invoice will add -tony automatically to the new invoice. This would cause issues if another sales rep forgets to update the invoice number.  ... View more

Tree for money app PayPal account payment deposit to work. ... View more

It would be helpful if we had better identification of who is charging our accounts so we know who is charging us and do not disput so much. Initials do not help me know who is charging me for something. ... View more

Many email clients use the concept of conversations to  group related emails together, and this grouping is largely based on the email subject. So when PayPal sends an email with the same subject over and over (ie  Notification of payment received) it causes problems because unrelated transactions are grouped together into a long list of emails spanning multiple days, and it makes it difficult to identify when, in a long email conversation list, the unread emails start. Can PayPal please send these emails with a unique subject, eg by including the user name or email address, so that email clients can readily separate unrelated emails into different conversations and the emails are readily managed using the email subject alone. Because the emails are generated automatically when a payment is made using a PayPal button, we receive many of these emails combined in to one super large conversation, because they all have the same email subject " Notification of payment received". I would be VERY grateful ... View more