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We welcome your ideas on how we can help improve our documentation and merchant integration services and features. We can't guarantee that ideas will be implemented but your ideas and kudos on ideas will give us valuable insights and feedback we can showcase to our product and developer teams.

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Fix serious PayPal.com website bug (PayPal Verified is broken)

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Fix serious PayPal.com website bug (PayPal Verified is broken)

When you get a "PayPal Verified" logo and verification link (typically via an eBay-to-PayPal route), the verification link used in it is broken, as of one of your sweeping and clumsy website overhauls (hint: never let old URLs fail; use 1,000 redirects if you have to, but make sure all published URLs remain functional, either to the new location of the resource, to a replacement resource, or to an explanation that the resource has been discontinued).

 

My official, auto-generated PayPal Verified URL, for example, is https://www.paypal.com/us/verified/pal=smccandlish%2bpaypal%40gmail%2ecom and now this just redirects to https://www.paypal.com/us/smarthelp/contact-us after your server chokes to death on it.

 

This is really bad for sellers/merchants, since it makes us look like frauds who are faking PayPal Verified status!

 

If you have a competent webmaster, this can probably be fixed in about 10 minutes in your webserver configuration (I would know, since that kind of stuff is my regular job).

 

PS: It's weird and unprofessional that there's no bug/ticket tracker to report stuff like this, only a general community chat board.  Said presumptively competent webmaster could set one of those up in about one afternoon, plus a few days of testing (maybe a bit longer if you need LDAP authentication integrated, but really you don't need people reporting bugs in your website and other software to tie their bug-reporting IDs to their actual PayPal accounts, anyway).  But at this point, you don't even have an appropriate tag ("Idea Label") under which to categorize a site bug report.  Sheesh.