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We welcome your ideas on how we can help improve our documentation and merchant integration services and features. We can't guarantee that ideas will be implemented but your ideas and kudos on ideas will give us valuable insights and feedback we can showcase to our product and developer teams.

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Emails sent from PayPal repeat the same subject

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Emails sent from PayPal repeat the same subject

Many email clients use the concept of conversations to  group related emails together, and this grouping is largely based on the email subject.

So when PayPal sends an email with the same subject over and over (ie Notification of payment received) it causes problems because unrelated transactions are grouped together into a long list of emails spanning multiple days, and it makes it difficult to identify when, in a long email conversation list, the unread emails start.

Can PayPal please send these emails with a unique subject, eg by including the user name or email address, so that email clients can readily separate unrelated emails into different conversations and the emails are readily managed using the email subject alone.

Because the emails are generated automatically when a payment is made using a PayPal button, we receive many of these emails combined in to one super large conversation, because they all have the same email subject "Notification of payment received".

I would be VERY grateful