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where is my ebay refund????

New Community Member

where is my ebay refund????

ok so i bought an item on ebay and before the item was shipped realized the seller's description was innacurate and the item was not what i was looking for. the seller and i agreed to cancel the transaction. i got an email from paypal the next day saying the money was refunded to my paypal account. this is what it said (minus all the html):



Hello xxxxxxxxxx

You received a full or partial refund of $45.00 USD from xxxxxxxxxxx
The refund will go to your PayPal account.

To see all the transaction details, please log into your PayPal account. It may take a few moments for this transaction to appear in your account.





None provided

Note from seller


Original transaction details



Description Unit price Qty Amount Item #: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Purchase from xxxxxxxxxx $45.00 USD $0.00 USD Insurance: $0.00 USD Total: $45.00 USD


Questions? Visit the Help Center at:

Thanks for using PayPal - the safer, easier way to pay and get paid online.




great right? wrong. the money never appeared. it does still is not showing in my paypal OR bank account (the money was pulled from my bank account to cover the cost). it doesnt even show as 'pending' 'temporary hold' or any of the other crap excuses for holding money that paypal comes up with. i held up my part of the bargain, the seller held up their part of the bargain, so whats going on? this was on jan. 12, so its been over a week. i needed that money on jan 12. i have NEVER had this kind of problem from paypal before! where is my money and what do i do from here??


Re: where is my ebay refund????

I have the same problem, but after researching, Sarah, the machine, said that paypal woull transfer money into your account within 30 days.

Volunteer Advisor

Re: where is my ebay refund????

Payments from bank accounts are not really instant.  Sometimes the payment has not cleared to paypal's account, when the seller refunds.


  When this happens, the refund is help up until the original payment totally clears.


Usually 3-5 days from the original payment date