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peteypab24
peteypab24 New Community Member
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the status "unclaimed"

i sent someone money using the gift option.  the recipient says he has no email saying i sent it and the status on my account says unclaimed.......  what in the world does that mean and what needs to happen

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skier
skier Volunteer Advisor
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Posts: 5444
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Re: the status

If the payment was sent to an email address that is not registered then the sender can cancel it from the transaction details otherwise, if the transaction remains unclaimed for 30 days, it will be returned to the sender.

 

 

Regards,

 

skier

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Mark440
Mark440 Member
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Re: the status

I have similar...and I noticed the email address is wrong.  Is there a way to "edit" or does it have to be cancelled and re-issued?

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skier
skier Volunteer Advisor
Volunteer Advisor
Posts: 5444
Kudos: 549

Re: the status

You have cancel and re-issue.   There's no features or options to change an address after it has been sent.

 

Regards,

 

skier

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