gateway payment code
03-08-2010 06:11 PM
As Merchants using the Paypal payment gateway, do we have access to the error codes so we can assist customers who are having a problem? I have a customer who is receiving code 10417, and simply telling her to use another payment method does not enlighten either of us. Thanks for any assistance or information.
Re: gateway payment code
03-09-2010 07:07 AM
Yes, you can access the PayPal Error Codes via the 2 links below...
Error Code 10417:
Instruct the customer that PayPal is unable to process the payment and redisplay alternative payment methods with which the customer can pay.
Error Message Reference: