Reply to topic
anniemyers New Community Member
New Community Member
Posts: 1
Kudos: 0
Accepted Solutions: 0

gateway payment code

As Merchants using the Paypal payment gateway, do we have access to the error codes so we can assist customers who are having a problem?  I have a customer who is receiving code 10417, and simply telling her to use another payment method does not enlighten either of us.  Thanks for any assistance or information.

0 Kudos
robertswww Contributor
Posts: 178
Kudos: 12
Accepted Solutions: 1

Re: gateway payment code

Yes, you can access the PayPal Error Codes via the 2 links below...


Error Code 10417:

Instruct the customer that PayPal is unable to process the payment and redisplay alternative payment methods with which the customer can pay.

Error Message Reference:


API Error Codes:

0 Kudos