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anniemyers New Community Member
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gateway payment code

As Merchants using the Paypal payment gateway, do we have access to the error codes so we can assist customers who are having a problem?  I have a customer who is receiving code 10417, and simply telling her to use another payment method does not enlighten either of us.  Thanks for any assistance or information.

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robertswww Contributor
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Re: gateway payment code

Yes, you can access the PayPal Error Codes via the 2 links below...


Error Code 10417:

Instruct the customer that PayPal is unable to process the payment and redisplay alternative payment methods with which the customer can pay.

Error Message Reference:


API Error Codes:

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