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gateway payment code

New Community Member

gateway payment code

As Merchants using the Paypal payment gateway, do we have access to the error codes so we can assist customers who are having a problem?  I have a customer who is receiving code 10417, and simply telling her to use another payment method does not enlighten either of us.  Thanks for any assistance or information.


Re: gateway payment code

Yes, you can access the PayPal Error Codes via the 2 links below...


Error Code 10417:

Instruct the customer that PayPal is unable to process the payment and redisplay alternative payment methods with which the customer can pay.

Error Message Reference:


API Error Codes:

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