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anniemyers New Community Member
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gateway payment code

As Merchants using the Paypal payment gateway, do we have access to the error codes so we can assist customers who are having a problem?  I have a customer who is receiving code 10417, and simply telling her to use another payment method does not enlighten either of us.  Thanks for any assistance or information.

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robertswww Contributor
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Re: gateway payment code

Yes, you can access the PayPal Error Codes via the 2 links below...

 

Error Code 10417:

Instruct the customer that PayPal is unable to process the payment and redisplay alternative payment methods with which the customer can pay.


Error Message Reference:
https://www.paypal.com/en_US/ebook/PP_NVPAPI_DeveloperGuide/Appx_errorreference.html#2203164

 

API Error Codes:
https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=developer/e_howto_api_nvp_errorcod...

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