The weekly US Community chat will be coming back soon! Please vote in our community poll to let us know which time slot you prefer. View Poll
I was refunded on the 28th of December because the item was found to be faulty by the shipper and they didn't ship the item and decided to refund me instead. There was a temporary hold on the funds for whatever reason and now the balance was credited to my PayPal account when it should have been credited to my debit card. It seems like the credit to my PayPal account is the last step and that my debit card will never be credited the $113 I am missing. I bought a replacement item, but I am down the $113 that SHOULD be in my account by now. Doesn't PayPal know that people need their money ASAP??? I can't wait any longer to receive my refund!!! Help please!!!
When a payment is refunded, PayPal credits the refund based on how the original payment was made.
The refund is sent to your PayPal balance if the original payment was made with:
Additional Information about your refund:
When a payment is refunded using the "Issue Refund" link, PayPal credits the refund based on the source of the original payment.
I'm glad this topic was brought up....I just had a customer return an item to me (I am a seller on Etsy) and ask for a refund. She paid with her debit card and does not have a Paypal account. I used the "Issue Refund" option and was notified two days ago that the refund is complete. She emailed me this morning to tell me that she has not seen the refund posted to her bank account yet (debit card) nor did she receive any communications from Paypal with regard to the issuance or completion of the refund. How can we find out where her refund is? Thanks.