Colin,
We were dealing with a bogus purchase of iPods from DHgate that were then sold on ebay. We did not know until after they were all sold that they were replicas so we willingly refunded all buyers that returned the merchandise. It was a total nightmare that ended up causing us a major financial loss because we paid to ship these items to our buyers but had to refund their shipping back to the buyers as well as pay it to the shipping carrier (generally USPS PRIORITY PLUS DELIVERY CONFIRMATION FEE) plus we were going to be stuck with the bogus items.
The buyer to the Canada buyer, it took 3 weeks for them to receive their item.
First, items were bought from DHgate with payment thru Paypal. Second, items were sold on ebay using Paypal as the payment method. When we found out the items were replicas they were eventually returned to the DHgate seller which cost over $100 in shipping to return the garbage to China and although we had proof the seller received the items, he got the items plus got to keep our purchase money. We never received the promised refund. Because DHgate is off-ebay, Paypal wouldnt help.
We were on the phone with Paypal on a daily basis for 2 weeks. The Paypal policy was different with every representative we talked to. Rep's were blatently calling each other liars and saying the previous rep we talked to was WRONG about the policy. Isnt a policy just that...a policy...that is the same no matter which representative of the same company you're talking to? It was so far beyond frustrating that we closed our ebay selling accounts and I stopped using Paypal for a while. I'm still very leary to use Paypal as a way to be paid for anything I'm selling because I'm afraid of chargebacks and having disputes filed against me...which is why i'm doing so much research into Internet Security tonight.
