I sold an item to a buyer that doesn't need to be shipped. But a few hours after they recieved the item I got payment. The payments were disputed, stating that the payment was "Unauthorized". Under the Disputes section I can only either Provide shipping info (which there is none) or refund. What do i do?
Sorry to clear things up i ment "A few hours after they recieved the item and i recieved payment, is when the payment was said to be Unauthorized."
I am having this same sort of issue. Unauthorized payment dispute on 3 transactions of intangible goods. From what I've read so far, you're pretty much effed if in this case, Paypal will not defend you.