Trouble w/ added email
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I just added a email to existing paypal account. Someone has paid a ebay payment to me but the payment is not going into my account. I received a email saying Paypal is processing the payment but it has not shown up. I can't contact paypal by phone.
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Even if you do confirm the email address, the customer will still have to cancel the original payment and then re-pay you.
Ask the customer to go to his account page and look at the transaction - there should be an "unclaimed" note or button beside it.
The customer can cancel that payment and then re-pay you when you have things sorted out.
DO NOT cancel your old email until the new one has been added - Paypal sends the confirmation to the old email address and it's all sorts of problems if you can't access that old email account.
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@surplusdealdude wrote:Even if you do confirm the email address, the customer will still have to cancel the original payment and then re-pay you.
The buyer will not need to cancel and resend the payment. The unclaimed payment will become claimed immediately after the seller confirms the receiving email address.
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