This card cannot be used for this transaction

marengo
Contributor
Contributor

have been trying to pay for an Ebay item using
my American Express card with PayPal but i always get this message:We were unable
to verify your credit or debit card. To proceed with your
purchase, please
select a different payment method or add a different credit or
debit card,
then click Continue or i get this message:This credit card has been
denied by the bank that issued your credit card. For details on why your
card was denied, please contact your credit card issuer's customer service
department. Or, you may want to try adding a different credit card.My
American Express card is verified.I have sent an email to PAYPAL regarding
this and they said that i should contact my issuing bank and speak with
someone who does online transactions to find out why my American Express
card was denied. I asked my bank and they said that with them everything
is alright,and that they dont know why my American Express card was denied
on PayPal.I also tried shopping with my American Express card on Amazon
without using Pay pal and everything was fine my card was not denied,so this
only happens when i try to pay with PayPal.So my question is why is this happening?Last month
i have bought a lot of things online on my American Express card using
PayPal is this the reason why it gets denied? This only happens with Paypal i have added a Visa card and tried to pay with it but
the same thing happens.I contacted again Paypal regarding this problem and i got this message from them:Unfortunately, after reviewing your PayPal account I can confirm that we
are receiving an error code from your bank when we try to complete your
transactions. The error code says: Transaction refused and we do not
receive any more information as to why it is refused. Since you can use
your card with other online platforms, this might be due to a technical
problem occurring between PayPal server and your bank.You may wish to contact your bank again with this information for more
assistance as we are unable to complete a transaction when the bank refuses
it.I tried to pay again yesterday with PayPal using my American Express card i have clicked many times on the button pay now but the same thing happens,my American Express card is always denied. How come my American Express card gets only denied when i try to make a payment by Paypal ?The amount that i try to pay is not big,with my American Express card everything is alright since i can use it to pay on Amazon without any problems.Can somebody help me please regarding this metter?What do i need to do to fix this problem?

Login to Me Too
1 ACCEPTED SOLUTION

Accepted Solutions
Solved

marengo
Contributor
Contributor

My problem is solved,it works againSmiley Very Happy

View solution in original post

Login to Me Too
6 REPLIES 6

surplusdealdude
Advisor
Advisor

It's possible that you've hit a Paypal-imposed credit limit.

 

Paypal requires verification if you want to spend a pile of money on a card.  Ask the representatie at Paypal for the verification link ( or perhaps one of the other advisors here have it).

 

Once you're verified, the spending limit is usually lifted.

Login to Me Too

marengo
Contributor
Contributor

my papyal account is verified and my card is also verified.

Login to Me Too

surplusdealdude
Advisor
Advisor

Then I am out of ideas, sorry.

Login to Me Too
Solved

marengo
Contributor
Contributor

My problem is solved,it works againSmiley Very Happy

Login to Me Too

scully10
Contributor
Contributor

Can you post details of what the problem was and how it got fixed?  I am experiencing a similar issue.  Thx.

Login to Me Too

arme32
Member
Member

Any details on how this was resolved would be helpful.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.