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Payment Review Fiasco

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Payment Review Fiasco

As the buyer, PayPal listed the payment on my account as complete.  At the same time PayPal sent an email to the seller saying that the payment was under review.  Why would PayPal give different information to the buyer and seller concerning the same payment.  This caused a tremendous amount of confusion and mistrust in this ebay transaction.

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7 REPLIES
New Community Member

Re: Payment Review Fiasco

I believe I'm having the same issue. I purchased an item on ebay from a seller and he insists that the payment has not been sent to his account. My account says the payment has been  completed, and the funds have been deducted from my bank account, so why on earth would there be a problem????

Re: Payment Review Fiasco

 Ebay reads that payments from buyers  to my Paypal account are being processed.  I've never had this happen before.  I have 16 buyers who have paid, yet Paypal has yet to post their payments to my account.  Any suggestions?  I've searched Paypal help and have even called.  They don't seem to be able to help me at all.  Anyone else out there with a suggestion?

Re: Payment Review Fiasco

Sorry, I neglected to include that for two days these payments are being processed.  I've never had it take this long before.  I need to get the buyers shipments out, but can't without payment.  Has anyone else ever had it take this long before?  If there is a problem with Paypal, any suggestions on how I resolve this?

Volunteer Advisor

Re: Payment Review Fiasco


Frederick wrote:

As the buyer, PayPal listed the payment on my account as complete.  At the same time PayPal sent an email to the seller saying that the payment was under review.  Why would PayPal give different information to the buyer and seller concerning the same payment.  This caused a tremendous amount of confusion and mistrust in this ebay transaction.


 

Sounds like the "bot" thought something might be wrong with the payment. 

 

The don't let the sender know because if the account is hijacked, they don't want the sender to know.

 

The let the buyer know they are looking into the payment and not to ship, until paypal recontacts them.

Contributor

Re: Payment Review Fiasco

 


profdata wrote:

The let the buyer know they are looking into the payment and not to ship


 

Yeah, the buyer shouldn't ship, excellent advise.

 

New Community Member

Re: Payment Review Fiasco

Just had identical transaction, i.e. my account shows transaction status = "Completed" yet the seller says their Paypal account shows it "under review".   

Contributor

Re: Payment Review Fiasco

That makes me wonder if the emails I'm sending to my buyers through ebay are even getting to them.