WHAT'S THE DEAL WITH THIS? HOW CAN IT BE FIXED?
First, let's not blame anyone and simply just try to resolve your issue.
Next, you need to offer some more information. How do you have your Account Profile Shipping Table setup? Are you using a total amount or flat rate, percentage, quantity or weight? Are you using the shipping override variables in your item button code? Did you manually code your item button code or did you use the online button creator?
For example, you may have your shipping table calculations setup for total amount or flat rat which will probably work for most of your items however, for special or unique situations, you may also need to include the use of the shipping override variables.
You can override the shipping charges on a button by including the following variables:
"shipping" and/or, "shipping2". Note, the shipping variables are related to the item it is associated with, not the entire shopping cart. The "shipping" variable is the cost of shipping the first item. The "shipping2" variable is the cost you would charge for additional numbers of the same item. Let's say you charge $1 to ship the first item, but you might give a price break for the anything beyond the first item. So, for purchasing more of the item you would charge $.50 per item (2 through x).
For clear text item button code, you can override the Profile Shipping Table calculations
by adding the following lines to your extisting button code:
<input type="hidden" name="shipping" value="1.00"> <input type="hidden" name="shipping2" value=".50">
For "hosted" or "encrypted item button code you need to modify button code using
the "Advanced Variables" in Step 3. Note the text box near the bottom of the page.
There you can insert extra variables. For example, to insert the "shipping" and "shipping2"
override variables just enter:
There's no HTML extras, just the name of the variable, an equal sign and the value.
How to check to see if you have the shipping override enabled.
Note, you have to have at least one shipping method setup for the shipping override variables
to be recognized. If you don't have at least one shipping method setup, you must set one up first.
Log in to your PayPal Account.
Next to your name, select Edit Profile.
Under Selling Preferences, select Shipping Calculations.
Under Domestic Shipping Methods, check the Shipping Method Box
Click on View
On the next page, look for "Override Shipping Methods Per Transaction". It should be "ON"
If not, you need to Edit your settings.
Look for "Use the shipping fee in the transaction instead of my calculator's settings:"
This is all explained in PayPal's Website Payments Standard Integration Guide which can be found here.