Not receiving notifications for new subscriptions

mh1986
Contributor
Contributor

I recently set up an email alert service and give a free trial of 10 days away to anyone who wants to try it... When people subscribe I have no way of knowing without checking my paypal account and going through that days activity... Is there a way to set up notifications for new subscribers even when they haven't been charged yet?

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2 REPLIES 2

skier
Advisor
Advisor

When someone signs up for a Subscription, even if it includes a free trial, you should be getting an email notification as well as the same details showing in your Account Transaction History.   Suggest opening a Support Ticket here to document your issue.  The Techs can tell you if this is current new known issue or something else.

 

 

Regards,

 

skier

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mh1986
Contributor
Contributor

Thanks I'll try opening a ticket

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