Newbie here and I need help!

Keepsakeables
Contributor
Contributor

I've posted a "Donate" button on my site not realizing there were steps as a merchant that I needed to take before I did so. When you hit the button, you get a warning on a PayPal page that reads - "We were unable to decrypt the certificate id."

 

Now I've been in contact with PayPal's customer support over this and I must be going blind because I cannot find the links that they are describing. Can someone explain this to me as if I were a 3rd grader because that's what I feel like right about now.

 

Here's their text -   1. Go to the PayPal website and log into your account.

  2. Click the "Contact Us" link.
  3. Click the "Go to Developer Support" link.
  4. Click "Merchant Technical Support."
  5. Fill in the form and all the required fields.

Login to Me Too
5 REPLIES 5

skier
Advisor
Advisor

Those directions are for opening a Support Ticket with Merchant Technical Services.

 

For us to help you we would need to see your item button code so we can see what is going on.  Need a URL to the web page in question.  

 

Regards,

 

skier

Login to Me Too

Keepsakeables
Contributor
Contributor

skier
Advisor
Advisor

Thanks for the link.   Seems I don't see the Donation item button.

 

Regards,

 

skier

Login to Me Too

Keepsakeables
Contributor
Contributor

My apologies skier - http://keepsakeables.com/page9/page9.html

 

(the button should be found on the left sidebar)

Login to Me Too

Keepsakeables
Contributor
Contributor

Skier? Are you there? Can anyone help me?

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.