I'm having a problem buying an item?

[britneyjune]

I won an item on eBay on the 19th of December. I payed for it with an ECheck with PayPal. The payment cleared on the 23rd. I have sent the seller two messages regarding the item, and the status of the payment says "cleared". I don't think the seller is getting online. I don't think he/she is going to ship the item to me either.

How do I contact the seller when he/she doesn't even get online or check their messages?

If there's no way, how do I go about getting a refund, when the seller will not respond?

Thanks.

[Amanda411]

Hi britneyjune,

If you cannot reach your seller, you can file a dispute.

Here's how:

1. Go to the PayPal website and log in to your account.
2. Click Resolution Center at the top of the page.
3. Click Dispute a Transaction.
4. Select Item dispute and click Continue.
5. Click Find transaction ID to search for the transaction.
6. Click the transaction ID.
7. Click Continue and follow the instructions.

Amanda

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[profdata]

It's way to soon to file a dispute.  I would wait at least till this Friday or even next monday.

People do go on vacation